Purchase information

When you click “send order” in our checkout your purchase is finalized and you will have a payment responsibility for the specific order. When you place an order, you will receive an acknowledgement email confirming receipt of your order. We reserve the right to have products selling out of stock, if your order is affected we will contact you by email immediately.

All the prices we display include VAT and shipping (orders over £100) within Mainland England and Wales. For more info regarding deliveries please contact our custom service team.

You can choose to pay in advance before your order is delivered. We will send you an email confirmation with instructions on how to pay into our bank account. Your order will be dispatched as soon as we receive your cleared payment. This will normally show in our account within 2-3 bank days. When the order is sent, you will receive an invoice for accounting purposes.

When paying by card, the total sum of your order will be reserved directly on your card upon the placement of your order. The amount will be withdrawn from your card within 7 days after placing the order. If you do not require your order to be debited before your order has been delivered, we kindly ask you to select another payment method.

In partnership with Klarna we offer the following payment methods whereby the payment is made directly to Klarna:

PayLater: A payment period of 30 days from when the order is shipped. No invoice administration fee is added. A credit check is conducted so that a credit note can be issued.

PayOverTime: The amount is paid off in installments over an agreed period of time. A credit check is conducted so that a credit note can be issued.

You can find further information about Klarna’s terms here .

We offer payment with PayPal. When choosing this payment method, you will automatically be forwarded to PayPal. We send your order and order confirmation as soon as we have received your payment.

We offer free and quick deliveries as well as carry-in service through our logistics partners NX, Parcelforce and RBC. Normal delivery time is 2-4 working days (for carry-in services, 3-5 days). All orders for mainland England and Wales are delivered by NX, Parcelforce or RBC from our UK warehouse. Only in the case of not having the product in stock in the UK we will deliver from our main warehouse in Sweden. Smaller wine coolers (up to 20 kg) will be delivered to the nearest post office. For all home deliveries, goods are delivered to the property line on a drivable road, unless otherwise specified. If you live in an apartment building, deliveries are typically made to the main entrance at ground level. If you reside in a residential area with restricted access, such as a locked gate, closed barrier, or similar, goods will be delivered as far as the drivable road allows.

Delivery to islands is limited to those with bridge connections or serviced by the national ferry network. Deliveries to other islands are made to the nearest mainland terminal. Some ferry routes may require special packaging. Please contact us to see if we can deliver to where you live.

Together with the customer, we will agree on a suitable delivery day and time, which we will then communicate to NX. Please note that a fee of £20 applies if the delivery address needs to be changed.

For all deliveries with RBC, we offer an optional carry-in service, available only in certain postcode areas. Please contact us to check if this service is available in your location.

Price on application
We offer FREE delivery to standard areas on orders exceeding £500. If your post code is among the following: IV40+, KW16+, PA20+, PH41-44, all offshore Islands, Northern Ireland or ROI - we will add a delivery fee to your order. Please contact us by e-mail info@winestoragecompany.co.uk or by phone 012 76 90 50 35 to check the possibility and fee for your delivery.

Shipping fee
Orders below £99 (accessories): £10
Orders over £99 but below £500: £39
Orders over £500 with carry in service: £50
Delivery to Ireland & Northern Ireland: £100
Delivery to Scotland: £30

The delivery time may vary for different products and if the product is in stock, a delivery time of 2-5 days from receipt of order and approval of payment applies. Please note that delivery times may be longer than usual due to public holidays.

Remember to check the goods when they arrive! Visible damage should be reported directly to the driver and hidden damage reported within 7 days after receiving the shipment. Please always receive the goods yourself, so that they are not waiting for a long time without being checked. We can do nothing to remedy shipping damage filed later than 7 days.

If you have received damaged goods, contact us before installing them in order to save unnecessary installation costs. Please make sure that you have received all items in your order and that no parts are missing before you book an installation. If you find out that parts are missing after the fact, we will not pay for double installation costs.


All electrical devices are delivered with a fused UK-adapter (three-pin-plug).

Change of delivery address
For any adjustment/change of delivery address, we charge a fee of £39.

Unconfirmed home delivery
If you are unable to receive your home delivery within three days of notification, an additional handling fee of £15 per day and per shipment may be applied.

Unclaimed delivery
If you do not receive or collect your package within 14 days, a fee for unclaimed packages will be charged. The fee is £90 for wine coolers and wine cabinets and £20 for other products.

All returns will be sent to The NX Group. When purchasing a product from us, you always have the right to change your mind within 14 days. This means in simple terms that you are able to cancel your purchase within 14 days from the date you received the product. The product does not need to be returned to us within the 14 days, but you need to notify us within 14 days. This is done most easily by email. The repayment of your paid sum (in full, including shipping & handling fee) will be returned to you as soon as possible.

The legal requirement is 30 days from the date we receive the returned products, but this is of course always sent faster.

To get a full refund of the order value upon exercise of the right to return, the goods must be in the so-called essentially unchanged condition. If you wish to get full value return for your purchase the product has to be in original condition, meaning that it cannot have been used. If the product has been switched on and used there might be a value decrease of the product when returned. The potential value decrease of the unit is determined on a case-to-case basis. The value is mainly determined by the retail value of the unit on a second hand market.

When exercising the right of withdrawal you are responsible for return shipping. Please feel free to contact us in advance to find out what the return shipping for your product is.

Our privacy policy is based on the Data Protection Act 2018 (DPA 2018) and the UK General Data Protecion Regulation (UK GDPR). Detailed information about GDPR is found on their webpage.

Lindström & Sondén AB, 556762-7392, Havsbadsvägen 1, 262 63 Ängelholm, is the owner of personal information gathered from this site. This privacy policy explains how we handle personal data.

Lindström & Sondén AB collects customer user data in order to deliver a seamless and safe service for customers. We collect data by three reasons.

A. To be able to complete purchases.

B. Through contact with our customer relations team.

C. Through our loyalty program.

This data may include your name, delivery and billing address, email address, contact numbers and specific purchase details. Please see Attachment 1 for detailed information about the information gathered. In addition to data collection, when you browse our websites, we automatically receive your computer’s internet protocol (IP) address in order to transfer information that helps us learn about your browser and operating system. This is not connected to any personal information.

Our web sites use cookies in order to make it functional.

There are a number of lawful basises for storing customer data, such as legal basis and consent. Please see attachment 1 for a specification of which lawful basis we have for certain types of activities related to your communication with us.

The information collected when placing an order is based on legal requirements. When you provide your personal information by applying to our loyalty program or contacting our customer service team, we imply that your consent of us collecting it and using it for that specific reason only.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at info@winestoragecompany.co.uk or LSbolagen, Havsbadsvägen 1, 262 63 Ängelholm (SWEDEN). The same goes for any matter regarding transfers of your personal information to other companies.

In order to protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Personal data is not transferred to third parties except for:

Any changes to our privacy policy in the future will be published on this page and/or in our terms of purchase. More urgent changes to this privacy policy may be announced by email.

Warranty mQuvée:
5 / 3 years. Read more

Other brands:
All products purchased at winestoragecompany.co.uk carry a 1-year warranty with a service coverage included. If the fault with your product occurs within its guarantee period we will offer you a prompt repair service or a new unit depending on your specific case.

We do not cover faults caused by accident, neglect, misuse or normal wear and tear.

NB. If you fit an external plinth to any products that you purchase from us, it must be possible to remove the plinth. In the event of a return, the customer is responsible for all additional costs incurred as a result of changes made to the product by the customer.

In case of shipping damage or product defects, please contact us at info@winestoragecompany.co.uk or call our customer service at 012 76 90 50 35.

Warranty B-goods
The product is and is sold as a bargain. The product may be packaged in non-original packaging, but is well packaged upon delivery. The product may have been in operation and/or been repaired. Before they are sold, bargain products are thoroughly functionally and aesthetically examined by technicians. This is also the reason why, although the product is a bargain, you get a 6-month warranty on your purchase.

Price guarantee
Our price guarantee applies to products that any of our competitors in the UK have available at the time of purchase. The price guarantee means that if you find one of our products at a lower price anywhere else in the UK, we will match that price. Note! The price guarantee does not apply after the product has been purchased.

In accordance with legal requirements, every consumer is obliged to dispose of waste electrical and electronic equipment (old appliances) properly and separately from household waste. Old accumulators (batteries) and lamps that can be removed from the old appliance must also be disposed of separately.

When purchasing a new electrical or electronic appliance, you have the option of having your old appliance disposed of by us free of charge.

If you wish the old appliance to be disposed of when the new appliance is delivered, please let us know in advance. Please contact our customer service.

It is your responsibility to delete any personal data on the old appliance you wish to dispose of.

We ask you to pack the old appliance and return it with the pallet on delivery. For logistical reasons, the old appliance may be collected on a different day to the day of delivery. This also takes place by appointment and from the kerbside.

Our search results are based on relevance. Relevance depends on the data in the product titles, description and specifications in relation to the search text. The order in which products are presented is ranked according to how quickly our automated system identifies the product as relevant and is then sorted in descending order. Search rankings are never based on personal information and searches are never stored.

Product reviews play an important role in the buying process. Transperency is important to us, which is why we only show reviews left by customers who have purchased a product from us.

We verify customers using the email address provided both when placing an order and submitting a review. Our reviews are manually administered internally and may therefore be published with some delay.