Payment/Delivery


Our Wine coolers and Wine cabinets

We sell top quality wine coolers and wine cabinets from well-known brands: Climadiff, Caso Germany, and Severin. We offer a wide range of coolers, cabinets and accessories in our web shop. If there is any specific product you can’t find, please let us know and we can normally arrange it for you. With over 10 years of experience in the business we have a wide knowledge about our products and are ready to give you full support via e-mail or phone. Winestoragecompany.co.uk have a high quality service network covering all of the UK, prepared to assist you in the best way.

Payment

You can pay for your order using PayPal or a Credit/Debit card. We currently accept VISA and MasterCard.


Responsible for payment: When you click “send order” in our checkout your purchase is finalized and you will have a payment responsibility for the specific order. When you place an order, you will receive an acknowledgement email confirming receipt of your order. We reserve the right to have products selling out of stock, if you order is affected we will contact you by email immediately.

Payment by card
When paying by card, the total sum of your order will be reserved directly on your card upon the placement of your order. The amount will be withdrawn from your card within 30 days after placing the order. If you do not require your order to be delivered within 30 days and do not want your card to be debited before your order has been delivered, we kindly ask you to select another payment method.


Prices
All the prices we display include VAT and shipping (orders over £100) within Mainland England and Wales. For more info regarding deliveries please see below.

Deliveries

We offer free and quick deliveries as well as carry in service through our logistic partner XPO. Normal delivery time is 1-3 working days. All orders for mainland England and Wales are delivered by XPO from our UK warehouse. Only in the case of not having the product in stock in the UK we will deliver from our main warehouse in Sweden using DHL.

XPO or DHL will contact the customer to decide a convenient time and day for your delivery.

For all deliveries with XPO we provide an optional carry in service.

When changing delivery address we charge a fee of 20 £.

Price on application
We offer FREE delivery to standard areas. If your post code is among the following: IV40+, KW16+, PA20+, PH41-44, all offshore Islands, Northern Ireland or ROI - we will add a delivery fee to your order. Please contact us by e-mail info@winestoragecompany.co.uk or by phone 01276 905035 to check the possibility and fee for your delivery.

For all orders with a value below £100 we charge a delivery fee of £10.

Please note: When receiving your order, always check the status of your product. Visible damage on your goods should be reported directly to the driver. Non-visible damage has to be reported back to us at winestoragecompany.co.uk within 7 days from delivery. We cannot guarantee any compensation for delivery damages reported more then 7 days after delivery.

If you cannot receive or pick up your order we will charge you a fee for not receiving/picking up your order. The fee is £90 for wine coolers and wine cabinets and £20 for other products.

Warranty

All products purchased at winestoragecompany.co.uk carry a 1-year warranty with a service coverage included.

Returns & Cancellation

When you buy products from winestoragecompany.co.uk you are always entitled to a 7 days return policy following the UK e-commerce standards. You have to notify us by email within 7 days from the day you have received your product.

The customer pays the return freight and all returns will be sent to The NX Group. Please contact us by e-mail info@winestoragecompany.co.uk or phone 01276 905035 before you send the goods back.

The refund value will be transferred as soon as possible back to the customer but with a maximum period of 30 days. 30 days counting from the date we received the return/cancelation notification.

If you wish to get full value return for your purchase the product has to be in original condition, meaning that it cannot have been used.

If the product has been switched on and used there might be a value decrease of the product when returned. The potential value decrease of the unit is determined on a case-to-case basis. The value is mainly determined by the retail value of the unit on a second hand market.

If your product has been damaged in shipping or any other immediate problem with your product please contact us at info@winestoragecompany.co.uk or call 01276 905035

Read more about your rights as a customer

Faulty products

It’s bad enough that your product develops a fault, so we try to make our returns or repair service as painless as possible. If you experience a problem with your product please contact us directly by mail or phone and we will try to help you to get things right as quick as possible. If the fault with your product occurs within its guarantee period (normally 12 months from delivery) we will offer you a prompt repair service or a new unit depending on your specific case.

We do not cover faults caused by accident, neglect, misuse or normal wear and tear.


Our privacy notice


Our privacy policy is based on the Europan Union regulation General Data Protection Regulation (GDPR) (EU) 2016/679. Detailed information about GDPR is found on their their webpage

Lindström & Sondén AB, 556762-7392, Havsbadsvägen 1, 262 63 Ängelholm, is the owner of personal information gathered from this site. This privacy policy explains how we handle personal data.

1. What do we store and how do we use it?
Lindström & Sondén AB collects customer user data in order to deliver a seamless and safe service for customers. We collect data by three reasons.

A. To be able to complete purchases
B. Through contact with our customer relations team
C. Through our loyalty program.

This data may include your name, delivery and billing address, email address, contact numbers and specific purchase details. Please see Attachment 1 for detailed information about the information gathered. In addition to data collection, when you browse our websites, we automatically receive your computer’s internet protocol (IP) address in order to transfer information that helps us learn about your browser and operating system. This is not connected to any personal information.

Our web sites use cookies in order to make it functional.

2. On what basis are you storing my personal data?
The European union has set up a number of lawful basises for storing customer data, such as legal basis and consent. Please see attachment 1 for a specification of which lawful basis we have for certain types of activities related to your communication with us.

3. How do you get my consent?
The information collected when placing an order is based on legal requirements. When you provide your personal information by applying to our loyalty program or contacting our customer service team, we imply that your consent of us collecting it and using it for that specific reason only.

4. How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at info@lsbolagen.se or LSbolagen, Havsbadsvägen 1, Ängelholm, 262 63 SWEDEN.
The same goes for any matter regarding transfers of your personal information to other companies.

5. Security
In order to protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Personal data is not transferred to third parties except for:
● Authorities on statutory grounds. We are required to pass on your personal information to third parties when applicable law requires this, for example, to authorities for the purpose of tracking criminal activities and protecting public security.
● Authorized partners which need the specific information in order to complete your purchase. This is:
o Logistic partners for delivery
o Payment partners for payment
○ IT-partners that we need to run our services, such as hosting partners, customer service softwares

6. Changes of our privacy policy
Any changes to our privacy policy in the future will be published on this page and/or in our terms of purchase. More urgent changes to this privacy policy may be announced by email.

CUSTOMER SERVICE

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EXPERTS IN WINE STORAGE

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